Resume Flint support

For account, privacy or product help, email support@roleo.com.au. Include which browser and device you were using, what you were trying to do, what happened and any non-sensitive error message. Do not send passwords, verification codes, API keys or an entire confidential resume.

Report inappropriate AI output

Resume Flint uses generative AI for match scores, resume tailoring, cover letters and help answers. If output appears unsafe, unlawful, discriminatory, sexually explicit, violent, harassing, deceptive or otherwise inappropriate, email support@roleo.com.au with:

the feature used;
the approximate date and time;
a short description of the concern;
the Resume Flint version and device type; and
only the smallest excerpt needed to understand the report.

Please redact names, contact details and confidential employer or resume information unless it is essential. Resume Flint can ask for more detail through a secure follow-up if needed. Reporting does not replace contacting emergency services or the relevant authority when there is an immediate risk.

Your personal details and the AI

Resume Flint replaces recognised names, email addresses, phone numbers and postal addresses with placeholders before AI processing. Personal information in unexpected formats or elsewhere in your content may not be detected.

Those recognised details are restored in the finished document. See the Privacy policy for full storage, provider and retention information.

Getting started

When you first sign in, Resume Flint asks "What jobs could you go for?" and invites you to show it your résumé. Upload the Word file and it is analysed on the spot: one screen then shows the roles your résumé is strongest for, ready-made search words (tap one and the search starts with it), an optional place to add extra experience, and a Find my matches button that takes you into a pre-filled search. Because every other step works from your résumé, the ask returns on each sign-in and Skip for now stays unavailable until a résumé is uploaded. You can replace your résumé any time from Step 1 - My résumé, which also has a Find jobs button through to Step 2 - Find my matches.

Extra experience (optional). Past experiences, achievements, results or extra skills that aren't on your résumé, added as a second file from Step 1 or from the suggestions screen. Resume Flint draws on them to tailor your résumé more closely to each job. Nothing is invented; only what you supply is used.

Finding and matching jobs

Find my matches searches the site you enter (seek.com.au is preset), scores each job against your résumé, and shows a summary of the matches found with their percentages in Step 3 - My matches. If your résumé isn't uploaded yet, a popup asks for it first and then carries on automatically.

If no jobs are found, Resume Flint tells you the actual reason and returns you to the search to adjust it - different words, a wider area, or a lower minimum match. Jobs scoring under your Minimum match line are not kept; searching again with a lower line finds and scores them afresh.

Word file requirements

Tailoring edits your actual Word file in place, so the file must be a standard .docx without content that cannot be safely carried through an edit. Resume Flint checks the file before tailoring and stops safely if it finds macros, embedded objects (for example a table pasted from Excel as a live "Excel Worksheet Object"), or document protection. The message tells you which one was found. To fix an embedded-object file: open it in Word, click the embedded item, delete it, re-insert the content as normal Word text or a Word table (Paste Special → Formatted Text), save and upload again. Text boxes, headers, footers and multiple columns are supported but worth a careful review of the final layout.

Creating your account

After you create an account, a verification link is emailed to you. The screen waits and moves to log in automatically once you click the link; use Resend the email if it hasn't arrived (check junk or spam). The ❓ Support link in the app's top bar brings you back to this page any time.

Tailoring choices

When you select Tailor résumé, choose how strongly Resume Flint may rewrite the content and how much the document length may change. Best overall result is recommended for most applications. Advanced options let you preserve every heading or permit a justified heading improvement within the existing Word structure. Resume Flint does not move, delete or merge Word sections, and it never has permission to invent experience, qualifications, technologies, responsibilities or results.

Keep the same number of pages means Resume Flint targets the original document length and space limits. Word fonts, printer settings and line wrapping can affect final pagination, so always open the downloaded file in Word and check every page before submitting it.

Quality report and document preview

The quality report records the selected tailoring policy, completed sections, overall length, document preflight and immutable source reference without displaying your résumé content in operational logs. The browser preview is a convenient approximation. Download and open the Word file for the authoritative layout.

If tailoring takes too long

Keep the progress window open and read the current stage and attempt message.
Use Stop tailoring once if you no longer want the run; wait for the stopped confirmation before starting again.
If the message mentions an AI-provider usage limit or repeated timeout, do not repeatedly retry. Wait for service access to return or contact support with the run ID and time.
Administrators can review the content-free LLM and tailoring diagnostics in the Admin page.

Pricing and AI access

Every account includes 10 free résumé tailorings. After that, you can subscribe inside Resume Flint - AU$10 a week or AU$30 a month, billed securely by Stripe, renewing automatically until you cancel. Searching and match scoring stay free.

AI use is included in Resume Flint. You do not need a separate OpenAI or Anthropic subscription or your own API key.

Resume Flint for Windows

Resume Flint for Windows is the same app in a desktop window, with two extra abilities that use your own PC. Everything else - searching, match scores, tailoring and cover letters - works exactly as it does on the website.

Searching more job sites. Some sites cannot be read by an online service because they use a bot check or draw their listings only after the page loads. Paste any job URL into the search box: if the website cannot read that site, Resume Flint for Windows opens the page in a browser window on your own PC and reads it back into the app. You may occasionally be asked to tick a "confirm you are human" box, after which the search continues. You choose which pages to open, and you are responsible for complying with each site's terms of use.

Saving documents on your PC. As well as keeping your tailored resume and cover letter in your account, the Windows app can file a copy into a folder you choose on this PC. Each job is saved under <your folder>\<Company>\<Job title>\, so everything for one application stays together. After each save a small message shows exactly what was saved and where, with a button to open the folder.

Choosing or changing the folder. Open My résumé in the app and use the working-folder controls to pick a folder or change it later. Until you choose one, tailoring still works and your documents remain in your account; only the local copy is skipped. Files already saved to your PC are yours to keep - removing your account or cloud data does not delete them.

Getting the app. Resume Flint for Windows is available from the Microsoft Store and as a direct download from this website. Your account, saved jobs and documents are the same whether you use the website, the iPhone experience or the Windows app.

Account and privacy help

To receive a copy of your account data, email support@roleo.com.au from your registered email address and a readable export will be sent to that address. To delete your account, use Request account deletion in the signed-in app. If you cannot sign in, contact support from your registered email. See the data-removal guide and Privacy policy.

Self-help

Resume Flint runs in your web browser at roleo.com.au - nothing to install.
To add your own job, upload a Word, PDF or text file from Step 2 - Find my matches, or paste a link to a single job advertisement.
On an iPhone, open the Resume Flint mobile web app and use Share → Add to Home Screen to launch it full screen. Sign in with the same account.
Refresh the page if something looks out of date, and make sure your browser is up to date.
Review every AI-generated fact, sentence and document layout before submitting it.